![]() Yet perhaps the biggest challenge of all was the pandemic’s impact on how it got done. What’s more, we happened to be in the middle of transitioning to a new UI, so we needed to test both the current and the incoming interfaces, making the process twice as long. Because voice recognition touched the entire product, we had to review it all-and quickly, requiring a true team effort from QA. We spent twice as much time testing the new touchless features as we’d spent building them, going through every single action a user could take to make sure we’d identified everything properly. Once we’d finished the first phase, though, we came to a larger challenge: quality assurance. If so, they could wash their hands or take other precautions before they acted. With the help of our UI team, we developed a treatment to add an icon for every touchless function, so employees could see at a glance whether they’d need to touch the screen. But what we could do was keep people informed. Switching between an employer’s custom job or department codes, for example, would require an employee to scroll through options that voice recognition likely wouldn’t cover. Of course, we couldn’t make every action completely touchless. Thankfully, as a global company, our partners from other ADP teams came to our rescue, helping us quickly create a repository of words to which the tablets would reliably respond. and Canada, which was just a few weeks away, we needed to develop voice recognition for not only English but Spanish and French, as well-languages no one on the team speaks. ![]() ![]() Also, in order to release the touchless features as part of Time Kiosk’s formal launch in both the U.S. For one thing, as anyone who’s used a virtual assistant knows all too well, there are phrases it just won’t recognize. Voice recognition was the first challenge. We got their buy-in and started to build. It was clunky and far from intuitive-to clock in, for example, you had to say “tap clock in” instead of simply “clock in.” But it was enough to help our senior leaders understand our vision for a more-refined solution-one that would meet the high standards we’d set for the original Time Kiosk experience. Within a couple of days, our developers were able to build a rough proof-of-concept. If we were successful, employees would be able to start a workday, take lunch and other breaks, and clock out, all without touching the screen. ![]() Then, we’d use the tablet’s built-in virtual assistant, which powered features like Siri and Google Assistant, to respond to voice commands within Time Kiosk. But we knew we’d ultimately need an integrated, turnkey option-and we’d need it as soon as possible.Īfter a quick brainstorm, we narrowed in on the fix that seemed most promising: First, we’d reconfigure the app to perform facial recognition by default, whenever someone was in front of the camera. And even for those who did use facial recognition, Time Kiosk still required each worker to tap the screen-a suddenly dangerous proposition during a global pandemic.įor companies that had essential workers on-site, we suggested an immediate but imperfect solution: low-cost touch pencils each employee could use to navigate the app. and Canada, the team working on ADP’s new Time Kiosk system started getting the same question from many of our clients: “Is there a way to use this without touching it?” At the time, we were several months into a pilot program for the tablet-based timecard management app with more than 1,000 clients.” But most of them hadn’t adopted the app’s facial recognition feature, instead opting to tap in their badge number. In early March 2020, as the COVID-19 outbreak started to expand throughout the U.S. By Jonathon Gumbiner, Senior Product Manager ![]()
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